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Most frequently asked questions
about radiant heaters
FAQ's

Common Questions

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What exactly is infrared? And what impact does infrared radiation have?

Every object that gives off heat is an infrared radiator – including the human body. This radiation always depends on the wavelength in which the heat radiation is emitted. There is a difference between short waves, mid-waves and long waves.

The general rule of thumb is: the shorter the wave, the brighter the light emitted and the deeper the rays penetrate into the tissues in the body.

The most effective and pleasant waves are the mid-waves (HEATSCOPE® VISION) or the fast mid-waves (HEATSCOPE® SPOT) – these produce the highest possible heat output with high radiant efficiency whilst generating the lowest possible light output.

Why are there design heaters with and without a glass front?

At HEATSCOPE® you can choose between different model ranges. The main difference – along with the length and output – is the design of the front side.

The VISION ambient heater has been equipped with a SCHOTT® NEXTREMA® glass ceramic front, whereas the SPOT power heater has an open fin front screen.

The NEXTREMA® glass reduces the already low light output (only 30% when compared with conventional heaters) by half again to reach a barely perceptible minimum of just 15%. However the glass front also makes the ambient heater more vulnerable to wind.

For this reason, the VISION models should only be used in areas protected from wind.

Which heater model is the best for me?

This depends on the installation environment. If you own an open terrace, where sometimes the wind is blowing, we highly recommend only the SPOT power heatres.

But if you want to heat your glass house, conservatory or loggia, we entrust the ambient heaters VISION to you. These perfectly match well covered areas.

A rule of thumb is: The more open the area the more open the heater has to be – even if the other model looks nicer and is pleasing you more.

Are Heatscope heaters water resistant?

All HEATSCOPE® VISION and SPOT radiant heaters are protected against dust and splash-water (IP44 and IP24)! In other words: the heaters require additional protection from above/behind against persistent or strong rain, such as a canopy or roof.

In general though a wall projection (or similar) is sufficient. If no rear protection is possible and the heater is to hang completely freely, a HEATSCOPE® weather protection shield is obligatory in all cases.

The weather protection shields are available in black or white and incorporate the shape and curvature of the rear side of the design radiant heater.

In this way, HEATSCOPE® VISION (IP44) and SPOT (IP24) heaters are optimally protected against wind and weather.

How do infrared radiant heaters like those from HEATSCOPE work?

Infrared radiant heaters like the Vision and Spot series heat directly by coming through the air like sunbeams. They first warm up the surface of materials and bodies. There is therefore hardly any heat loss, unlike with conventional heaters and gas patio heaters.

What are the advantages of HEATSCOPE heaters over traditional heating systems (such as “mushroom-type” patio heaters?

Heatscope infrared radiant heaters generate heat directly unlike gas patio heaters which produce a high level of CO2 emissions and only provide heat when in close proximity to the unit. Heatscope infrared heaters are quiet and do not emit odors as they electrical. For commercial use or for a city apartment terrace where floor space is paramount, the Heatscope heaters will free up a fair amount of space.

Is the radiation emitted by infrared heaters dangerous?

The radiation emitted by the Heatscope infrared radiant heaters is not dangerous at all. Indeed, using infrared is a very natural way of producing heat and it is more eco-friendly than traditional gas patio heaters.

How do infrared radiant heaters like those from HEATSCOPE work?

Infrared radiant heaters like the Vision and Spot series heat directly by coming through the air like sunbeams. They first warm up the surface of materials and bodies. There is therefore hardly any heat loss, unlike with conventional heaters and gas patio heaters.

Where is the power connector of HEATSCOPE infrared heaters located?

The Heatscope Vision and Spot heaters have the power cable attached to the unit on the right and an on/off switch on the back of the unit.

Is the radiation emitted by infrared heaters dangerous?

The radiation emitted by the Heatscope infrared radiant heaters is not dangerous at all. Indeed, using infrared is a very natural way of producing heat and it is more eco-friendly than traditional gas patio heaters.

How do I install infrared heaters from the HEATSCOPE series?

Each Heatscope infrared heater is supplied with the attachments for ceiling or wall installations. We also have various other optional mounting devices should they be needed such as extension rods and hinge joints to name a few.

Can HEATSCOPE infrared heaters be mounted directly on a wooden structure?

Heatscope infrared heaters are sold with our mounting devices called spacers and when used it is absolutely safe to mount the Heatscope heater to the wood supporting structure. Thus, the use of the Heatscope mounting accessories provides the recommended minimum clearances from combustible material.

Can I install HEATSCOPE infrared heaters directly to a power source?

Most of the time when an electrician installs the Heatscope heater the power cable will be connected directly to the electrical grid. The resulting electrical circuit is then turned on and off using a dedicated switch. Each heater must have its own fuse.

At what height do the heaters deliver their best performance?

Heatscope Vision:
The optimal mounting height for the Heatscope Vision heater is between 7ft and 9ft (in semi-open wind-protected areas) which can even be achieved with high ceilings with the use of Heatscope fixing extensions. Heatscope heaters must be covered to be protected from the elements.

Heatscope Spot
The optimal mounting height for the Heatscope Spot heater is between 7ft and 11ft (in open spaces) which can even be achieved with high ceilings with the use of Heatscope fixing extensions. Heatscope heaters must be covered to be protected from the elements.

How can I find out how many heaters of what size I will need for my particular application?

We have developed schematic diagrams that show the heat output for each size of Heatscope infrared heater. You are more than welcome to contact our technical support team with the relevant information about your alfresco area and your project (location, size, setting, etc…). In order for us to provide the optimum number of heaters and their positioning please contact us.

Rule of thumb: when choosing a model: the more wind exposure, the larger the heating area, the higher the installation, the more light the model should have.

Can I control HEATSCOPE infrared heaters continuously with a standard dimmer?

Heatscope infrared heaters cannot be controlled with a standard dimmer due to the amount of power required.

Heatscope Vision and Spot heaters can be controlled with an on/off switch or via an infrared remote control with three switchable power levels, (on/off, 100%, 80%, 50%).

Do I need a separate remote control for each HEATSCOPE heater?

No, one remote control works with multiple heaters. To control the Heatscope Vision and Spot heaters simply hold the remote control toward the respective heater and alter the setting (either up or down) to the desired power level.

How long do the dual carbon rods (HEATSCOPE Vision and Spot) last?

Provided they are installed in accordance with their requirements and instructions, Heatscope infrared heaters require very little maintenance. The heating elements can have a useful life of at least 10,000 hours of operation, if installed correctly.

How long is the warranty period?

All Heatscope products are covered by a 24 month warranty (i.e. two years from the date of purchase). Please see our Manufacturer’s Warranty statement for further details.

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